Hi my name is Karla and I’m part of the Industry Connect Global Team.

Today I’m wanting to touch on the importance of soft skills at work and what exactly “Soft Skills” is. 

The term “Soft skills” has been thrown around so often that we can lose sight of what soft skills are and maybe some of you don’t actually know what they are.

So to explain it in a simple way is they are the personality traits, behaviours, and interpersonal skills that we use to interact with other people. 

In the workplace, they represent our ability to work effectively and harmoniously with others, and it’s for this reason that employers rank soft skills as one of the attributes they are looking for.  

Soft skills relate to our personalities and, as such, they are highly transferable skills and relate to all areas of your life.  

Some fundamental soft skills for the workplace include creativity, emotional intelligence, critical thinking and collaboration. 

I’ll dive more into these later on.   


Soft skills are vital to employers, so much so that a 2018 survey by LinkedIn found that 57% of senior leaders thought that soft skills were even more important than hard skills. Shock alert!

Being able to effectively communicate under high stress, empathising or encouraging a team member who might be struggling, and working collaboratively within a team to meet a deadline are all examples of soft skills that carry its weight in gold for any organisation.  

Soft skills also represent many abilities that can’t be replicated by artificial intelligence (AI), which, I believe, will only increase their importance in the future for all people.

Understanding what soft skills are and knowing how you can develop your soft skills, will assist you in strengthening your CV or resume, which is especially useful if you’re thinking about changing roles or careers.

I’m going to touch on a couple of Soft Skills today that you can develop and continue next week.  Firstly let’s look at:  


In a skills survey run by LinkedIn in 2019, creativity was shown to be the most important skill in the workplace. Now creativity as a soft skill doesn’t mean you need to be an artist or designer. It’s about learning to think in a creative way and finding innovative solutions to solve problems in your company.

As repetitive working tasks are increasingly automated, it’s the creative employee who will be highly valued as they can not only complete the work but also think about how to improve the process itself. 


Learning to approach your work in a more creative, even out of the box way, is something that you can learn to do.

For example, one of my approaches to creativity in the workplace is to work with others and brainstorm out certain solutions or ideas on a topic.  From there we can see what has potential,  research, refine/define, and present the solution to the director or team.

Also simple things like keeping an open mind when someone comes up with ideas rather than immediately shutting them down.
Utilising creative techniques like mind maps, role-playing, or provocations can be extremely helpful as well.


Effective communication in the workplace is based on your ability to converse or talk productively with others. If you’re able to speak to people clearly and politely, whilst at the same listen empathetically to what colleagues, customers or clients have to say, you will be more productive and achieve better results.

Successful communication involves verbal, nonverbal and written skills, coupled with an understanding of active listening. 

How Do You Improve Your Communication Skills?

Communication is a key aspect of almost all jobs and are utilised every day, so learning how to communicate effectively is a crucial skill.

You can improve your communication by focusing on the basics, like simplifying your message or doing a quick check of how your body language might be affecting your communication skills. Plus, make sure you’re fully engaged when you’re listening to others as this will lead them to be more attentive when you’re speaking. 

I hope that this has peaked your interest into how you can develop your Soft Skills and that you take action to start on this path.  

Here’s to developing your Soft Skills and standing out from the crowd. 

I’ll touch base next time where I’ll talk about another two Soft Skills, Emotional Intelligence and Critical Thinking. 

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